What is AI:EX?

AI:EX (v1.0) is a system developed by DVSI’s support engineering team to explore the long-term performance and cost advantages of moving towards an AI-driven support programme. The ultimate aim is to create a full digital twin of the AV network that can mirror, predict, resolve and enhance day-to-day operations, while also improving the user experience through easier access to know-how, support and control.

Turn your AV infrastructure into an intelligent, self-aware ecosystem — with AI:EX.

Key Features

On-Premise Architecture

Deployed within your network, ensuring all data remains local and onsite for maximum control and security.

Broad Device Compatibility

Out-of-the-box support for Lightware, Biamp, Crestron & more — extensible by design.

Custom Branding & UI

Tailored visual and voice interface to match your organization’s identity.

Full Stack AI:EX Support

Natural language room control, proactive monitoring, predictive models, real-time CMS updates, and intelligent troubleshooting.

24/7 AI-Driven Support

24/7 first-line support powered by AI trained on your AV environment — no more waiting on emails or delayed fixes during meetings.

Smart Usage Insights

Get instant breakdowns of room availability, usage patterns, and performance. Ask questions like “Which rooms were idle today?” or “How often is Room B used for presentations?”

How it works

AI:EX integrates natural language processing, real-time AV control, and predictive support into a single on-premise platform. Built for scalability, it connects with existing infrastructure to streamline operations and reduce support overhead.