AI:EX – Next-Generation Support Management for AV Environments
Written by Richard Cobbold | June 10, 2025
DVSI behind groundbreaking A.I platform for AV…
DVSI’s AI:EX platform streamlines AV operations, optimises uptime and elevates the user experience.
DVSI’s engineering team have delivered AI:EX, a natural language agentic interface for all AV command and control requirements. Across device management, content management, space management and support management; AI:EX revolutionises the way users interact with audio visual environments.
Powered by artificial intelligence, AI:EX enables intelligent, proactive and intuitive control across the complete AV domain. Interfacing with reporting and CMS platforms, automating support routines and simplifying user interactions.
What is AI:EX?
AI:EX is a scalable A.I driven platform, developed by DVSI to enhance the performance and cost efficiency of enterprise AV systems. Acting as an ever-present, proactive and intelligent digital AV engineer; AI:EX monitors device health, predicts faults, automates control functions and simplifies support through a natural language interface. AI:EX sits securely on your own network and is accessible from any PC, tablet or in-room collaboration device.
What benefits can A.I offer in the AV environment ?
AI:EX provides a complete reset in audio visual environment management. It both empowers end users with accessible, on-demand knowledge and control; and also resolves technical issues faster, through proactive prevention and predictive modelling.
►. Natural Language AV Control
Talk to AI:EX in the same way you would talk to a human engineer. Whether setting up meeting spaces, updating content on a CMS, requesting support or checking room usage statistics. Users have any-time access to a fully trained digital engineer via written queries into a simple browser-based GUI.
►. Proactive Monitoring & Alerts
Rely on AI:EX to constantly monitor your connected AV hardware. If an issue arises or is likely to occur, AI:EX notifies support teams and provides actionable recommendations, reducing downtime and technician overhead.
►. Manage Multiple Vendor Systems
Streamline access to different vendor platforms, by empowering AI:EX to log in and manage processes on your behalf. Whether updating content on a CMS, checking the logs on a people-counter, or booking a meeting room: AI:EX seamlessly fetches the information you need, without relying on specific trained individuals.
►. Simplify Room Control
Control AV elements such as lighting, audio levels, switching, and PTZ cameras via the user-friendly natural language interface, replacing the need for complex GUIs or detailed in-room user training.
►. Better Inform Your Users
Providing in-room access to ‘know-how’ through control panels, or MTR systems, allows users to quickly access training information. AI:EX cuts down on support interventions and enhances the user experience.
►. System Insights
By accessing system data, AI:EX delivers real-time insights on room occupancy, usage patterns, and meeting types, supporting smart workplace planning.
►. Predictive Models
Over time, AI:EX learns from system data to build predictive models that increase reliability, improve support response and optimise system uptime.
Here are some real-world examples…
AI:EX is already delivering value in deployments across global enterprise environments:
Cutting Support Costs: AI:EX gave non-technical reception staff at a global corporate the ability to quickly update welcome messaging on their lobby display digital signage system. A simple request to the A.I agent, and the system easily changes content and creates messaging on-the-fly.
Space Optimisation: By monitoring the meeting room devices across the corporate headquarters of a global technology company, AI:EX is able to give detailed information on room availability, session analytics and technology utilisation. Facilities managers, IT and AV teams can now better predict the requirements for VC call capability, presentation connectivity and simple meeting rooms.
Satellite Office Uptime: In its smaller office locations, this corporate has implemented the AI:EX system to provide proactive maintenance services, easy-to-access technical know-how and enhanced remote support connectivity. Reducing call-outs and downtime.
But that’s just the beginning…
AI:EX pilots are underway that offer:
Voice control and avatar-based interfaces for full experience management in a corporate innovation centre environment.
Pop-up GUIs within Teams tablets for in-room tutorials and troubleshooting for video conferencing meeting rooms.
Expanded natural language room control (lighting, blinds, content switching) across an entire EBC environment.
Integration with enterprise own in-house A.I platform to provide seamless workflows between different A.I initiatives.
Time to start exploring how A.I can transform your AV environment ?
By combining AI-driven insight, predictive support and intuitive control, AI:EX offers a powerful edge in any AV environment. Whether enhancing support productivity or enabling seamless user interaction, AI:EX is built to make your AV environment future-ready.
“The AI:EX system is genuinely transformational for corporate AV environments, I can’t imagine DVSI now delivering an AV or Experience Centre project without it.”
― Ralph Illingworth, CTO DVSI.
Explore www.dvsi.com/work, or Contact Us to start a conversation.