What is AI:EX?
AI:EX is your next generation digital support engineer. An intelligent AI agent that knows everything about your AV set up, your individual devices and your different meeting rooms. Using the very latest AI technology, AI:EX works 24/7 to proactively monitor your systems - ensuring downtime is minimised, monitoring usage and keeping your teams fully informed on tips and tricks for getting most out of their AV.
“Enhance support and save costs by turning your AV infrastructure into an intelligent, self-aware ecosystem”
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Speed Up Response Times
Ask any question using natural language via a browser or avatar interface - and AI:EX accesses a knowledge base trained on your AV systems to immediately give a detailed response. Room usage statistics? Device status? Firmware versions? How to connect? Troubleshooting tips?
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Turbo-Power Your Existing Engineering Team
Set up alerts so your Support team is the first to know if there's a problem with any device anywhere in the world. Have the Agent automatically send out re-boot commands, or reset IP data.
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Simplify Technical Tasks
Democratise your AV by getting AI:EX to undertake previously complex tasks like content management, av control, switching, adjusting system volume, camera angles or lighting.
Built to Solve Real Problems
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With fast, AI-powered first-line support
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Common issues are discovered as they happen, not as the user attempts to use the device.
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With on-premise deployment that keeps your data secure and local
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With easy-to-understand usage data and performance reports
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Most systems have their own proprietary software for administrating it, AI:EX ties it all together into one natural language conversation
Key Features
On-Premise Architecture
Deployed within your network, keeping costs low as systems scale and ensuring all data remains local and onsite for maximum control and security.
Broad Device Compatibility
Out-of-the-box support for a wide range of AV devices - Lightware, Biamp, Crestron & more (extensible by design).
Custom Branding & UI
Tailored visual and voice interface to match your organization’s identity.
Full Stack AI:EX Support
Natural language room control, proactive monitoring, predictive models, real-time CMS updates, and intelligent troubleshooting.
24/7 AI-Driven Support
24/7 first-line support powered by AI trained on your AV environment — no more waiting on emails or delayed fixes during meetings.
Smart Usage Insights
Get instant breakdowns of room availability, usage patterns, and performance. Ask questions like “Which rooms were idle today?” or “How often is Room B used for presentations?”
What Makes AI:EX Different?
AI-Driven Support
No more waiting on emails or delayed service. AI:EX handles first-line AV support instantly - from equipment resets to usage help. Engineers are only alerted when human action is needed.
AI-Driven Management
From system usage to space optimisation, AI:EX helps AV managers and workplace teams make better decisions through clear, actionable data and insights.
