The Real Innovation from InfoComm India 2025
Written by Chris Avis | September 17, 2025
The Spectacle That Everyone Expected
This year’s InfoComm India 2025 was packed with visual highlights:
► Expansive LED canvases, curved and transparent walls.
► Higher-brightness projectors and immersive mapping demos.
► AI-driven speaker tracking cameras.
► Interactive signage blurring the line between content and environment.
These were exciting to see, but also predictable, evolutionary steps in display technology. For most enterprises, such developments are familiar and expected. The visuals are impressive, but they do not fundamentally change how large AV estates are designed, deployed, and maintained.
The Bigger Story: A Flood of Dashboards
What stood out more this year was the surge of OEM-specific monitoring and management platforms. Each major manufacturer - Crestron, Kramer, Biamp, Sennheiser and others - now offers its own network management system.
On paper, these tools are helpful. In reality, they create four critical challenges for clients managing enterprise-scale estates:
1. Multiple Dashboards, Multiple Headaches
Each platform works well for its own devices, but forces teams to juggle logins and UIs.
2. Inconsistent Data
Different manufacturers define metrics differently, making comparisons unreliable.
3. No Single Source of Truth
With fragmented platforms, CIOs, Facilities Directors, and AV Managers struggle to see what’s happening across their environment.
4. Reactive, Not Proactive
Most OEM dashboards excel at telling you something is wrong. Few offer meaningful guidance on how to fix it, and almost none can predict failures before they happen.
For organisations running dozens of rooms across sites or even continents, this fragmentation is not sustainable.
Why This Matters Now
As visual technologies grow larger, brighter, and more complex, the management challenge grows with them:
► LED walls covering 20 metres need ongoing health monitoring, not just impressive demos.
► Multi-camera auto-tracking setups introduce firmware dependencies, network loads, and calibration risks.
► Hybrid spaces combine legacy gear with new, AI-enabled endpoints.
Without unified, proactive management, clients risk:
► Increased downtime
► Higher support costs
► Shorter equipment lifespans
► Frustrated end-users
The AI:EX Difference
This is where AI:EX redefines what AV management should be.
Unlike OEM dashboards, AI:EX is not just another monitoring tool. It is a facility-trained, intelligent platform that learns your environment and helps your team stay ahead of issues.
Key Differentiators:
► Proactive, Not Just Reactive
AI:EX analyses usage patterns, environmental data, and device behaviour to predict faults and recommend preventative actions.
► Actionable Guidance, Not Just Alerts
Instead of raw data, AI:EX provides step-by-step support suggestions and troubleshooting instructions — guiding even non-technical staff to resolve issues quickly.
► Facility-Aware Intelligence
Trained on your standards, rooms, and workflows, AI:EX adapts to your estate. It knows the difference between a “critical failure” and a “minor reset,” and escalates accordingly.
► OEM-Agnostic, Standards-Resilient
Works across manufacturers, and evolves as protocols change. No lock-in.
► Smarter Support Pathways
From automated self-healing, to guided user fixes, to full technician escalation — all integrated into one interface.
Opportunities for Clients
For organisations managing AV at scale, this unlocks:
► Higher Uptime – fewer outages and smoother daily operation.
► Reduced Support Burden – IT and FM teams spend less time firefighting.
► Lower Cost of Ownership – proactive maintenance extends equipment life and reduces emergency replacements.
► Future-Proofing – systems remain adaptable as new OEM technologies and standards enter the market.
Closing Thoughts
The real innovation from InfoComm India 2025 wasn’t brighter LEDs or thinner displays. It was the recognition that management, not hardware, is where enterprises need help most.
As OEMs push their own dashboards, clients face complexity. As estates grow, so do the risks. The future belongs to systems that are unified, proactive, and intuitive — systems like AI:EX.
If you’d like to see how AI:EX can reduce disruption, simplify support, and transform the way you manage your AV estate, we’d be happy to arrange a pilot or demo.
Let’s move beyond dashboards. Let’s move to proactive AV intelligence.
Ready to Start the Conversation?
Whether you’re planning a customer experience centre, command and control room, boardroom refresh, or an enterprise-wide AV strategy, we’re ready to help.
We’d be happy to share examples of our work, explore your goals, and help you imagine what’s possible.
Explore www.dvsi.com/work, or Contact Us to start a conversation.